Altogether, as mentioned previously, the worst experience I have had with a company. Are you asking for a guarantee on a 10-year old car? Are you serious? At this time we were so aggravated by this step-by-step degrading of their customer by, that we told the representative we would NEVER sell our car to a cover-up artist of a company such as Shift. He then presented another document for our signature that basically read if they could find anything wrong with the car (BASED ON SHIFT'S SOLE DISCRETION), they could refuse the sale. He had us sign a document accepting that price. So much of my time had been wasted until then, that again, we told him to proceed with the new offer. He also told us to contact customer service (which usually takes about 30 minutes to answer) if we didn't agree. After signing the title, he told us that the price was offering then was $300 lower than the amount previously agreed on. I kept asking for the ACH to ask our bank, but he kept telling me that there were certain steps he had to go through to get to that point. He had us sign the DMV sale documents and the title. He then proceeded with asking for our DL, Registration and Title. We bring the no-obligation test drive to you. ![]() Another representative showed up, went through the car again, and offered the same price as the previous representative had offered. Shift is a used cars website where peer-to-peer car buying meets certified quality, for thousands less. Later on, per a telephone conversation we had with a SHIFT customer support representative, they explained that Shift would give us the notice of an ACH right before they take the car, and that we could check with our bank of the ACH's validity so we agreed to have another appointment. The representative said he'd understand, and that it was OK and left. ![]() ![]() He then explained that he'd be taking our car, and we'd be receiving an email with payment arrangements 24 hour after that! whomever has ever heard of anything like that? To give someone your car, along with title and keys, and not receive your money right then? Needless to say, we said, NO. When the representative completed his appraisal, he presented us with an offer, and we accepted. Because they offered to come to our house (rather than us going to a dealership) for their car evaluation, we set up an appointment with their representative. Just like their similar companies, offered a price online to buy our car. One of the worst experiences I've had with a company
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